We had a fantastic stay at this hotel. The staff were very friendly and helpful throughout our time here. They made sure we had everything we needed and even assisted us in communicating with the non-English speaking staff. The hotel facilities were top-notch, especially the hot springs and the outdoor activities like the pet zoo and sledge. The cleanliness of the rooms impressed us, and we were delighted to find that our room had a stunning view of the mountains. The breakfast provided was also excellent, offering a wide variety of delicious options.

Nothing bad to say.

We would recommend it to everyone. Perfect for weekend...

Great experience here! 🌟 I was pleasantly surprised with a complimentary room upgrade and had a fantastic time. the hotel's location is convenient, just a short 10-minute stroll to the beautiful Changbai Waterfall. Plus, parking was a breeze as it was available right on site.

The hotel boasts a great location with an abundance of outdoor activities like pet zoo and sledge. Hot springs are definitely a highlight. Customers can expect spacious and well-equipped rooms that are clean and comfortable. The staff, including the manager, are flexible and helpful.

Language barriers might persist as some of the staff does not speak English.

Wow, what an amazing city break! The hotel was fantastic, situated perfectly to explore the area. The hot springs were a pure delight and the outdoor activities were so much fun, especially the pet zoo. The flexibility and helpfulness of the staff made our stay more enjoyable, and we appreciated the direct contact with the manager. We were also impressed by the big and clean room, and the stunning view of the mountain from our window. The shower was one of the best we have ever had, which was a fantastic surprise. Overall we had a great experience at this hotel.

The difficulty in communication. Unfortunately, the language barrier caused a few problems during our stay.

We loved our stay at this hotel. The best aspects were the friendly and helpful staff, the clean and comfortable rooms with mountain views, and the great hot springs. We enjoyed the outdoor activities like the pet zoo and sledge, and the flexibility of the staff to improve our stay despite the language barrier.

Nothing that we didn't like.

Luxurious amenities, including a top-notch spa centre and indoor swimming pool, made my stay at this hotel an unforgettable one. The staff were extremely helpful and accommodating, always ensuring my needs were met. I particularly enjoyed the karaoke and entertainment provided in the bar/lounge area, and the private facilities were outstanding. Additionally, the hotel's location provided breathtaking views of the surrounding mountains.

Despite the exceptional service, the only minor issue I encountered was a language barrier with some staff members. As an English speaker, it was difficult to communicate with those who did not speak the language fluently.

The hotel is situated in a beautiful location, surrounded by stunning mountain views. The rooms are spacious and well-maintained, providing a comfortable and clean stay. The bathroom facilities are top-notch, with an excellent shower. The staff at the Chinese restaurant are friendly and helpful, ensuring a pleasant dining experience. The hotel also offers a range of outdoor activities, such as a pet zoo and sledge, providing entertainment for guests.

Some of the hotel staff lack proficiency in English, making communication difficult for non-Chinese speaking guests.

I had a wonderful stay at the Crowne Plaza. The location was perfect and the room was spacious and comfortable. I especially enjoyed the nice spring water pools. The staff, especially the manager, were very helpful and made my stay even better. I highly recommend this hotel.

This hotel provides a truly luxurious experience, with exclusive amenities and exceptional service. The Spa & wellness centre, indoor swimming pool and massage options are all top-notch. The Garden area is beautifully manicured and the surroundings are peaceful, providing the perfect atmosphere to relax and unwind. The entertainment options, including the Karaoke room, are impressive and add to the overall experience. The private facilities are exclusive and well-maintained, allowing for extra comfort and convenience. The location advantages are exceptional, with stunning mountain views and in close proximity to outdoor activities.

While the majority of the staff were accommodating, there was a minor issue with language barriers and communication within the hotel. However, the staff who were able to speak English were flexible and willing to help improve our stay.

The hot springs were fantastic and the outdoor activities were a lot of fun. the pet zoo and sledge were great for the kids. the manager was very helpful, and even though most of the staff didn't speak English, they tried their best to assist us. the location was very convenient, with easy access to nearby attractions.

Staff helpful. Very clean, comfortable room. Mountain view. Shower good. Great value. Hot springs. Outdoor activities. Manager helpful. Nice location. Big room. Good spring water pools.

Over the New Year holiday, I had a chance to stay at a resort in the Changbai Mountains. The location was stunning, right in the middle of nature, and there were plenty of outdoor activities to enjoy. Additionally, the rooms were spacious and provided excellent views of the mountains. Apart from that, I was delighted to take a dip in the hot springs, which were very relaxing.

Staff members didn't speak any English, which made it tough to communicate. There was no one to help us with our luggage, and we were left to move them ourselves.

Hot springs, outdoor activities, helpful staff, clean and comfortable room, beautiful mountain view.

Didn't dislike anything about the property.